Customer feedback is like gold to us here at Freedom PowerSports! Below you will find what some of our customers say about our departments, their experiences with our staff, our products and our Dealership performance overall!
Want to add your experience to the list? Simply fill out a Customer Survey form!
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"Called Oliver on a Thursday told him i was interested in a can am he had he told me all about it, I told him I would be down there on Saturday morning to pick it up. I came all the way from Crossville,Tn to pick it up. went there and in 30 min or less i was on my way back home. Very fast and he did everything he said he would do. I would recommend anybody to go there.. VERY HAPPY CUSTOMER!!"
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By: Anonymous crossville, TN
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"Was having a very dIfficult time finding a part for my 06 Predator. Thanks to Freedom Powersports and Leigh in parts!! Thanks Leigh for helping me! Another happy quad rider!"
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By: Zac burnsville, MN
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"I WAS LOOKING FOR A SPIDER FOR BEST PRICE AND TRADEIN VALUE. When I went to look at the spider NEIL WOODARD AND OLIVER the SALES MRG were very friendly with no high pressure, answered ALL questions, and explained the Spyder RT-S. I was treated the way a customer should be treated.THEY DID AN EXCELLENT JOB."
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By: Anonymous Buford, GA
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"Just few weeks ago me and my husband experienced for the first time the fun and excitement one can get from Jet Ski. My husband immediately started researching purchasing options and came across Freedom PowerSports website. After couple of phone calls and obtaining all the necessary information from Laura Martin /Sales/ we made a decision to buy a Sea Doo jet ski. And we are so pleased with our decision on so many levels - excellent product, but what is much more important - perfect service from Laura and the whole team at Freedom PowerSports. Everything was done over the phone in virtually no time. Whatever was promised to us was executed with extreme accuracy and exactly as promised, which is the greatest value of this transaction. We strongly recommend Freedom PowerSports and are very grateful to Laura, Stan, Aaron and all others for a wonderful and pleasant experience!"
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By: Ekaterina Suwanee, GA
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"wanted to express my thanks to Bo and the service department I appriciate the professionalism and attention to details in repairing my Suzuki Intruder. Great to have peace of mind knowing your bike will be taken care of @ Freedom of Lawrenceville. Thank you!"
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By: Rick Buford, GA
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"Bought a 2011 Victory Cross Roads from Freedom Powersports. Great experience. Love the motorcycle. Would recommend anyone looking for a Victory, Polaris, Suzuki or Triumph to go by there. Make them an offer. Deal with them. They will deal with you. Not like going to a Harley Dealer where they won't even think about taking a penny off the price. I traded a 2004 Harley Sportster for the Victory, so I know what I'm talking about."
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By: Anonymous Acworth, GA
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"I originally brought an older Polaris Watercraft to Whitney Penland for some advice. Weeks later I decided to go with a brand-new Watercraft, and it was Whitney's attitude and interaction that brought me back to the Store to purchase from Freedom! Big Kudos to Whitney!"
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By: Dale cumming, GA
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"FPS of Kennesaw gave me the best motorcycle purchasing experience ever. Walked into showroom back in March of 2011 just to lay eyes on the new Thunderbird, but only because Triumph was not making an appearance at the MC show in Greenville SC. Once I arrived at FPS I realized how much I didn't need the show afterall. Amazing faciltiy (but very much looking forward to a new Cumming facility in the future). I had been on the fence for about a year considering a few different bikes, but once I threw a leg over the TBird again there was no way the smile could be knocked off my face! Oliver picked up on this and simply offered a deal that no sane person could walk away from. Harrison and his associate also helped me through a few struggles with options and accessories, but all worked out perfect thanks to their expert advise. Has also helped me after the sale with additional accessory purchases, and really made it easy by having them shipped over to the Cumming store for my convenience. Chris in service also spent a great deal of time with me going over the bike setup, answers all my many questions and concerns, and providing me with the highest level of customer service before and after delivery. The real icing on the cake was the personal attention I received and having my new ride delivered to me at home. Chris and his team also did a great job during my first 500 mile service visit, and really appreciate the ease of scheduling and short time it took to complete. Lastly, everyone at FPS of Kennesaw really gave me an incredible buying experience second to none. FSP of Kennesaw really does have "the whole package".
my sincere thanks
John Dean"
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By: John Cumming, GA
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"I purchased a Polaris ATV today... and as I sit here, I'm as excited about the purchasing experience as I am the ATV itself! I found these folks on the internet this morning, drove over, and from the moment I walked in the door I was treated graciously and respectfully.
John, Richard, Oliver, Jey, and Mark... Thank you for an *outstanding* experience. After spending time with the team, I *wanted* to purchase from you. I have visited four (4) other dealers in the last couple of days and am so pleased to have found you. I look forward to my next purchase and can't wait to see if my first "service" experience proves my hunches right.
Your folks have outstanding "attitude". That's rare these days. A mentor once taught me "it's your attitude -- not your aptitude -- that creates your altitude." In a market when others are struggling, I trust you will excel because of the wonderful attitude of your employees. Thank you, sincerely, for the wonderful experience. I'm a new fan. A big one."
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By: Mark Woodstock, GA
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"Eric in your parts department is awesome! He has helped me with all kinds of stuff that he didn't have to. He really went above and beyond to get me going!"
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By: Nick Dallas, GA
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"Oliver in sales is fantastic. I will recommend him to anyone interested in buying a motorcycle. He is customer driven and ensures customers have a pleasant buying experience. Harrison and team do a wonderful job of have accessories and parts readily available or quickly ordered and delivered. He goes the extra mile to satisfy customers with their purchasing experiences. Chris in service is very pleasant and friendly, and has great service knowledge and technical skills. I have high confidence in his work and enjoy doing service business with him."
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By: Wayne Marietta, GA
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"Jeff and Oliver at this store were absolutely awesome! They had me in and out of there on my new 4 wheeler in about 1.5hours. Absolutely painless purchase at this dealership. I highly recommend that you look here for your next toy!!"
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By: Anonymous Woodstock, GA
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"A few weeks ago, I worked with Oliver in sales to purchase a Vicotry motorcycle. Unfortunately, I didn't qualify for financing due to credit problems. During the entire process, Oliver was encouraging and up beat. I would definitely recommend your dealership and Oliver to anyone looking to purchase a motorcycle."
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By: Len 128, GA
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"Oliver was very helpful with our purchase of a RZR. He was very professional and knowledgable about the product and the test track ride helped sell the unit. Additionally, the excellent test track help me decide on the purchase of a new Can Am atv. The sales, and parts/accessory sales are top notch. "
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By: Anonymous Marietta, GA
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"Happen to find these guys leaving the shop on a Monday and did not know they were closed that day. I had driven 60 miles to get a $1.50 seal to fix my bike. They actually called the parts guy in (He lives across the street) and got the part I needed. You can not ask for any better service than that!!!! Thanks Again Guys!!!! ReBeL"
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By: BRUCE TALLAPOOSA, GA
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"I want to express that your service department was absolutely superb the other day. I had a kick stand problem and I walked in on a Saturday afternoon and immediately Leigh Panek got me into the system. I was assigned to Chip Lincoln who did not stop until the issue was resolved. The professionalism of your team is only surpassed by their dedication to solve the problem and satisfy the customer. They did and I will pass along to all my riding buddies that this is the place to come for service. Most definitely a 5 star service.
My sincere gratitude and thanks
Hunter Binger
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By: hunter lawrenceville, GA
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"I just picked up my new Sprint last week and the staff at Freedom Power Sports were fantastic! they providing excellent customer service, before during and after the sale.
Great job!
Shawn"
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By: Anonymous Kennesaw, GA
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"The Victory Demo event was great. I've riden sporty bikes for years, so getting on a larger bike was daunting. However, the staff and Victory / Polaris employees answered all my questions, gave me riding tips, and helped remove any doubts. Due to prior commitments, I was only able to participate in one ride, but it was an eye opener. I look forward to returning to FPS this summer as a buyer."
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By: Len
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"Freedom Power Sports ROCKS! Thanks for such a great open house weekend! The staff was awesome. The ATV track is great fun! The Demo rides on the motorcycles were a great bonus! Made some new friends! Looking forward to the next open house! THANKS AGAIN!"
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By: Jackie Smyrna, GA
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"Thanks, had a great time sat & sun , met some great people road some cool bikes , ate well , and was very entertained you guys made open house feel like a family reunion at a amusement park. On a funny note somebody needs to tell Oliver to wear shorts on warm days and long paints on cold days Ha Ha ! Again thank you for a great time and looking forward to the future."
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By: Larry Kennesaw, GA
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"I can truly say I enjoyed this entire weekend with you guys! This was the first time I've seen a cycle store sponcer activities as you did! They were funfilled and new to me. Thanks again, and you have set a standard for customer appreciation!!!"
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By: Timothy Union city, GA
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"YOU GUYS / GALS ARE OUTSTANDING ! I WAS ABLE TO STOP BY BOTH DAYS AND BOTH DAYS WERE A BLAST ! GREAT JOB ! THEIR IS ONLY ONE DEALERSHIP IN GEORGIA FOR ME !"
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By: Lee Marietta , GA
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"Thank you for letting me be a part of your great event. It was my pleasure to help out. Good luck to you. Rick"
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By: rick acworth, GA
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"The entire staff has been great, from the service folks who got my bike in and out for service in under 5 hours; to the parts and accessories people who bent over backwards to be helpful, answer questions, and make suggestions; to the sales staff who were very patient with all my questions about my "next bike," and even checked the weather channel for alerts when I was starting out for home under heavy cloud cover. Three family members have visited Freedom's service and parts departments since the new owners took over, and we have all been more than pleased. This has not always been the case with other dealerships. We definitely plan to continue to do business with Freedom in the future."
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By: Amy Acworth, GA
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"The parts department is first rate. When we had a couple of miscues with parts they always made sure I was happy and made things right....even when I told them they didn't have to do anything special."
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By: Forrest kennesaw, GA
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"Just want to thank Anthony and Chip in your Service Department. They did an outstanding job on the initial service on my C90T. Also, Chip isolated and fixed a nagging shimmy in my front end. Great department. I'll be back."
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By: Donald Acworth, GA
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"I recently purchased my first street bike. A Victory Kingpin from Freedom Powersports. I saw the bike online and contacted the sales department first thing Tuesday morning. Stephen was on point. I was assisted with everything from finance to accessories to loading it on the trailer. A month passed and I brought the bike in for the first service. I was somewhat dissappointed with the wait.(3+hours) Anthony stepped up to the plate. He allowed me to watch the tech do the service and ask questions as he went. No question went unanswered and I learned a lot. They did everything they could to make me feel comfortable.
On the way home from servicing the bike, the left hiway peg fell off. I was hot! I called Anthony to complain, but he simply said no problem, bring us whats left...and your new set is being placed on order...no charge. WOW. No questions, no red tape, no excuses, just excellent customer service. I look forward to my next visit. As long as this continues I'll be a customer for life.
I've already spread the name and experience to everyone who would listen.
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By: Nicholas newnan, GA
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"The staff at Freedom Power Sports are "First Class" in regards to providing excellent customer service. They are friendly, honest and knowledgable about the products they sale and service. In North Georgia, we the customer have many motor cycle distributors to choose from. What allows a company to pull away from the rest of the pack is Customer Service! Freedom; you guys go the extra mile along the backwoods customer satistfaction trail. Excellent work!
Ken Cantrell"
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By: Ken
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"The staff at Freedom Powersports is first rate. I'll buy my next bike from here! Although I didn't buy my bike from here, I have been treated great. Recently I showed up with a flat tire from my Burgman at 6pm, closing time. Staff stayed open and took care of me by ordering the tire and writing up the work order. Staff stayed about 20 minutes to ensure I was taken care of.
We so often complain of poor customer service that I feel I must commend the great folks here for their great work. "
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By: Martin Kenneswa, GA
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"I purchased an 06 Suzuki Katana 750 and the entire experience was great. My salesperson was Steven and next time I am in the market I'll make the drive to Kennesaw, Ga to visit freedom powersports again!"
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By: Jared County Line, AL
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"I enjoyed the previous coupon that was mailed out and I used it. Please send out more -- especially coupons for service! I'm the loyal type.
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*Steph"
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By: S Atlanta, GA
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"Well.. if the Dealerships rating was HIGHER... I would have voted Higher... It all started when I wanted a HD (we all know those letters ) and have been wanting one for sometime. My wife took me on a ride and said she wanted to show me something and to keep my mind "OPEN" so she took me to Freedom powersports, where she showede me the Victory motorcycle. I HIMM HAWWWED around for awhile and said it's just NOT a HD... well I went by a couple more times and REALLY got to lookin at them closer. I went to the HD dealership and i BASICALLY had to.."TAKE A NUMBER"..well my number came up and I test drove one, liked the ride.. A couple days later I went to Freedom and looked around, and REALLY liked the looks of the Victory, I went back later and met a Gentleman by the nickname "Pic", we started talking and Jim (the owner) came by and we all started talking. Pic said take one for a ride, so I did... WOW !!! I said I wanted one, the HARDEST thing that I had to do, was pick a color, I asked the wife to help, she said.." Get the blue one to match my eyes" well.. guess what !! I got the blue one. After finally picking the color, Pic helped me Accesorize my new SWEEEET RIDE, not only did he help me, he gave me some pointers and opinions. Once all that was done..2 days later, Pic called and said, come get your ride. I am SOOOOO HAPPY that I bought this bike verses the "OTHER" one, what a GREAT and EASY Experience....
Thanks Freedom !! and everyone else..
P.S. I bought a Vegas... and LOVE IT !!!"
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By: Roger J. Kennesaw, GA
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"nice people and very attenditive to there customers"
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By: ashley kennesaw, GA
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"Staff and Victory Ambassador was a lot of help!"
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By: Anonymous Kennesaw, GA
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"If there were 20 stars available I would have given them to you. I can't say enough about the appearance of your dealership and the friendliness of your staff from the salesperson to the finance manager to the parts department and finally your service department. WOW!!!! I'll tell all of my friends and family and you'll be selling me ATV's for years to come."
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By: Jonathan Kennesaw, GA
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